FAQ
FAQ
1. What are the shipping costs?
Shipping within Canada and the US is free. For orders within Europe, we also offer free shipping with no minimum order amount.
2. How long will it take to receive my order?
After placing your order, it will be shipped within 1-3 business days. Delivery time depends on the shipping service and can vary between 2-10 business days.
3. Can I return my order?
Yes, you can return your order for a full refund within 30 days of receipt. Please ensure that items are in their original condition and packaging. Note: Shipping costs for returns are the responsibility of the customer.
4. How can I pay?
We accept credit cards (Visa, Mastercard, AMEX), PayPal, iDeal, and Bancontact as payment methods.
5. Is it safe to shop online with you?
Yes, we take the security of your data seriously. Our website is secured with SSL encryption, and we use reliable payment methods.
6. Can I track the status of my order?
Once your order is shipped, you will receive a shipping confirmation with a Track & Trace code to track your package.
7. Do you offer gift cards?
Yes, we offer digital gift cards. These are available in various denominations and can be redeemed online.
8. How can I contact customer service?
You can contact us 24/7 via email at support@auroramontreal.com. We aim to respond to all emails within 1-2 business days.
9. Are all displayed items in stock?
We strive to keep our inventory as accurate as possible. If an item is unexpectedly out of stock, you will be notified as soon as possible.
10. Do you offer discounts or promotions?
Yes, we regularly have special discount promotions and offers. Keep an eye on our website and newsletter for the latest deals.
11. What should I do if I received a defective or incorrect item?
If you receive a defective or incorrect item, please contact our customer service team immediately at support@auroramontreal.com with your order number and a photo of the issue. We will assist you with a return or exchange.
12. Can I modify or cancel my order after it's been placed?
Once an order is placed, it is processed immediately to ensure quick delivery. Therefore, modifications or cancellations may not be possible. If you need assistance, please contact us as soon as possible, and we will do our best to accommodate your request.
13. Do you offer international shipping?
Currently, we offer shipping to Canada, the US, and Europe. For other international locations, please contact us to inquire about potential shipping options.
14. How can I sign up for your newsletter?
To sign up for our newsletter, enter your email address in the subscription box on our website. You will receive a confirmation email to complete the subscription process.
15. What is your policy on data privacy?
We are committed to protecting your personal data. For detailed information on how we collect, use, and safeguard your data, please refer to our Privacy Policy.